Centric ORS: One platform for a consistent customer experience

Centric ORS consists of two seamlessly integrated platforms: Omnichannel Business Platform (OBP), the backend system, and InPosition, a device-independent Point of Sale platform. Together, they form one of the most complete and flexible solutions for food, fashion, and non-food retailers.
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OBP, the central platform for seamless retail
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Centrally manage all your sales channels

The Omnichannel Business Platform manages your retail formula from a single, central solution. Easily import and distribute master data, while sales transactions and item changes are processed in real time. This way, you stay on top of processes such as cash flow, replenishment, and loyalty management.

Fully integrated ecosystem

As a modern retailer, you operate within a network of solutions. Thanks to open standards and well-documented APIs, the platform integrates effortlessly with both international players and local tools—from payments and e-commerce to gift cards and CRM. New integrations are continuously added, so you're ready for what's next.

The power of connected retail: Centric Omnichannel Retail Suite

The Centric Omnichannel Retail Suite (ORS) delivers a unique customer experience across all your channels. One ecosystem, fully connected. Flexible, powerful, and ready for the retail of today and tomorrow. This way, you don't just keep up, you stay ahead.

Retail in transition: from sales channel to customer experience

The retail world is changing rapidly. Consumers don't expect just online or in-person, but the best of both worlds. Personal interaction, supported by data, is the new standard. The focus is shifting from transactions and product range to experience and convenience. ​

Why choose Centric ORS?

InPosition, maximum support for shop floor and customer

inPosition is a flexible platform that allows you to optimally support both store employees and customers – fully tailored to your processes. It runs smoothly on virtually all hardware (Windows, iOS, Android) and offers maximum freedom in how you shape the customer journey.

Centric InPosition consists of the following modules:

• Point of Sale – for fast and service-oriented sales
• inStore Operations – for efficient store processes
• inStore Services – for remote support and monitoring

Smart sales support with inPosition Point of Sale

inPosition Point of Sale supports both traditional checkouts and self-service concepts, and can also be used as a Point of Service for long-tail, cross- and upselling scenarios. This prevents lost sales and increases customer satisfaction.

• Mobile devices provide employees with real-time information for personalized service
• Multi-platform usability whereby the necessary peripherals, such as payment terminals, scanners and receipt printers, can be easily connected (and shared between devices).
• Supports every scenario: from fast checkout Point of Sale, high-service mobile Point of Sale in-store (or home delivery), or self-checkout.
  
  

Efficiency and control on the shop floor

With inStore Operations and inStore Services, you streamline processes and maintain control over execution. Handy apps within the platform support daily store activities and enable remote service.

• inStore Operations helps with goods receipt, order picking, inventory management, markdowns, loss registration, and shelf checks.
• inStore Services enables device monitoring, age verification, or random sampling during self-scanning.
  
  

All applications can be easily integrated with various back-end systems in real time via the Omnichannel Business Platform. ​

Some key features of ORS:

• Self check out (SCO)
• Click and collect
• Promotion management
• Unified Commerce
• Commerce as a service
• e-vouchers
• Mobile pos
• Loyalty management
• Invoicing
• Peppol-integration