Managed services voor retail: IMAC - break & fix




Managed services for retail: IMAC - break & fix

Managed Services for Retail, with knowledge of the shop floor

Our managed services professionals have one goal: to keep your retail business running smoothly. With a dedicated team of 75 specialists, years of experience, and a keen eye for the sector's true needs, we ensure continuity, peace of mind, and speed. Centric at your service.

Flexible services and rapid intervention

From installation to monitoring, our managed services ensure your IT environment stays up and running. With 24/7 support, on-site recovery, remote management, and proactive monitoring, we'll help you quickly, professionally, and without interruption. This ensures continuity – every single day.

Why choose Centric ​


Focus on retail

We understand the dynamics of the shop floor and tailor our services to the daily practices of the retail sector.


Dedicated team of 75 professionals​

Our retail and IT professionals are available 24/7 – spread across nearby locations. Thanks to their expertise and proximity, you can count on reliable support and rapid interventions.


Over 20 years of experience

Our specialists combine in-depth IT expertise with extensive retail experience in food, fashion, and non-food.


Extensive network of partners

Thanks to strong partnerships, we offer scalable solutions throughout Europe. This way, we actively support your growth ambitions – locally and internationally.

 

Behind the scenes at Centric: from store intervention to repair center

In this VTM report of "Can I do it too?", Andy joins Centric on an intervention to replace a broken checkout printer at a JBC store. He then got to help with the repair himself at our repair center. This is how we keep the checkouts running in thousands of stores across Belgium!

Want to know more?


Always operational with our managed services for retail. Want to be sure of a smoothly running IT environment in all your stores, worry-free? With Centric as your service partner, you get speed, continuity, and expertise tailored to the retail industry. Contact us today and discover how we keep your shop floor operational, every single day.

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Our partners

Our managed services

  • IMAC Services (Install, Move, Add, Change)

From installation to customization: we provide fast and reliable support for installing, moving, or customizing hardware and software. This way, your IT environment remains flexible and always up-to-date.

  • Break & Fix on-site support (7/7)

Our technicians are available 24/7 for rapid on-site interventions. We resolve hardware issues efficiently, minimizing downtime.

  • Internal Repair Center

As a certified repair center (including HP), we carry out repairs quickly and professionally. For other brands, we handle the entire RMA process. Even out-of-warranty issues, we ensure a quick solution.

  • Hotline & Helpdesk (7/7)

Fast first-line and second-line support for technical and functional questions. Always available, always ready to help.

  • Mobile Device Management

We remotely ensure secure updates and compliant management of all your mobile devices. You stay focused, while we keep everything up-to-date.

  • Monitoring

Proactive monitoring of your systems prevents problems before they have an impact. This keeps your IT environment stable and trouble-free.